FAQ
Some of our Frequently Asked Questions
Where are you?
Thinkers & Makers is located at 126 - 128 Hawthorn Road, Caulfield North. Woi Wurrung. Victoria.
Who are you?
We’re Maggie May and Joshua. MM is an artist. Josh is a musician.
What is Thinkers & Makers?
We're an amazing gift shop. We aim to stock beautiful things that make the best presents
When are you open?
Monday : 10am - 4pm
Tuesday : Closed
Wednesday - Thursday : 10am - 4pm
Friday: 10am - 3pm
Saturday: Closed
Sunday: 10am - 3pm
Public Holidays 10am - 2pm
Please check our google listing for updated times as they can change last minute.
Do you gift wrap?
100000% We LOVE to gift wrap. We use brown paper and a water based ink stamp on the paper. It's all compost friendly and looks perfect tied up with a big ribbon. You can pick the colour of the ribbon.
Yes, we still gift wrap during busy periods *ahem Christmas* and we're more than happy to do it. Sometimes you might just have to be a tiny bit patient if we've got a few people who need wrapping, but we're very speedy.
Do you have bags?
Yes, brown paper bags, and unlike the local supermarket, we don't charge!
How do you pick the things for your shop?
Maggie May curates Thinkers & Makers. She does this by spending a lot of time researching and exploring. We don’t pick things out of catalogs and we try and stock things that aren’t already available locally. We love locally made things that have heart and a story behind them.
Can you stock the thing that I make?
We’d love to hear from you. We are always on the lookout for new beautiful things BUT check out what we already stock, research the shop and who we are. We like local, sustainable, ethically manufactured and original ideas.
Please remember that we get a lot of inquiries and you might not hear back from us. If we say “No, Thank You” it’s not always a reflection of you and what you’re making, it might just not be right for us right now.
If you’re getting started with a new brand or idea and you’re keen for some feedback Maggie May offers a professional creative consulting service and will give you some advice on what you’re doing and how to put yourself on the path to success.
Please don't DM us on Instagram, we won't read it.
When is my order shipped?
Pretty much immediately!
Please read our T&C’s for postage.
You’re also welcome to pick up your order at the shop. Click ‘pick up’ when placing your order and we’ll let you know when it’s ready for pick up.
When will my order be ready for pick up?
ALSO pretty much immediately, if we're open.
You'll get a notification on the email you placed your order from. Be sure to check your junk mail and add us to your 'safe senders' list. Feel free to give us a call *during opening hours* to get an update on your order.
Do you ship interstate?
YES. Flat rate shipping AUSTRALIA WIDE.
Do you ship overseas?
We offer international shipping to NEW ZEALAND. You can select this at the checkout. There are two options, if you're getting something bulky PLEASE select the big option for shipping.
It can be costly to send things overseas. We're happy to give you a quote but it will be above AU$50 for most places. Sorry, we don't set the prices.
Please don't select NZ shipping if you're trying to send something to somewhere that is not NZ. Yes congratulations, you've hacked the international shipping checkout but it's not gonna be enough to cover shipping to somewhere that is not NZ. Thank you!
What are your Gift Voucher Terms and Conditions?
You're very welcome to purchase an online gift voucher, this is valid online.
You can also purchase an "In-Store" gift voucher in the shop, we'll print you out a nice piece of paper and it can say To: and From:
Vouchers are not redeemable for cash. If you lose your voucher, Thinkers & Makers cannot magic the code back for you! Treat your voucher like cash, if you lose it, it's gone.
Vouchers are valid for 36 months from date of purchase, but do try and pop in as soon as you can.
There are no refunds for change of mind or failure to redeem voucher within the 36 month period.
If your voucher is expired we are unable to extend it. 36 months is HEAPS of time :)
PS: Please be nice to us, it's a real shame if you misplace your gift voucher but once they leave the shop they're your responsibility. :) Keep it somewhere safe and use it quickly so you can enjoy it.
Please email us or call us if you have a present emergency.
If you need it urgently, or yesterday, ask us nicely and we’ll do our very best to help you.
Over 600 5 star reviews and every single one means the world!
We’re so grateful for the kind words people have shared about their experience with us. If Thinkers & Makers has helped you find the perfect gift, wrapped it with care, or made your day a little brighter, we’d love for you to leave a review too.
Your voice helps others discover one of Melbourne’s most thoughtful little gift shops and it truly means more than you know.